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Message 1 of 4
165
Flag Post

Cannot find replacement battery

HP Recommended
Hp Pavilion 15 Notebook PC
Microsoft Windows 10 (64-bit)

Hello HP,

 

My battery needs replacement as its storage capacity is apparently really low but I cannot find anywhere that sells the particular one I need. I have a HP Notebook - 15. Product number- E3B59PA#ACJ, Serial number- 5CD3251M2T. Any help would be appreciated and also mention the batteries which should have a warranty of 2 years and should work efficiently for more than 3-4 years like the original battery. Its better if you recommend me the original battery.

 

Thanks in advance !!  

3 REPLIES 3
Level 12
7,692 7,654 331 698
Message 2 of 4
Flag Post
HP Recommended

Hi

Please delete the serial number from your post as it's not needed.

https://h30686.www3.hp.com/?lang=en-US    BATTERY RECALL.

 

I suggest    http://partsurfer.hp.com/search.aspx

and try establish the original part number and capacity etc.

-N/A-

710416-001 SPS-BATT 6C 47WHr 2.2AH LI PI0 COMPLY_2.05

N/A means not avilable

 

 HP Pavilion 15 Notebook PC Maintenance and Service Guide 3.57MB

 

Then search the internet for possibilies, and ask again when you have potential candidates.

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Message 3 of 4
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HP Recommended

Dear lil_boy

 

Right now, I don't have original battery in my laptop. I know that, my original battery was of Li ion 6 cells battery, but can you please search information about my laptop battery because right now I don't have serial number or model number of the battery.

 

Regards

Nadeem

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Level 12
7,692 7,654 331 698
Message 4 of 4
Flag Post
HP Recommended

Hi

 

Your battery is marked as N/A  not available.  AND if you read my post and went to HP partsurfer you would see the battery listed, I posted the actual line.   I am in the UK and where you are is unknown, but I suspect possibly India.

 

So

https://h30686.www3.hp.com/?lang=en-US    BATTERY RECALL.

 

I suggest    http://partsurfer.hp.com/search.aspx

and try establish the original part number and capacity etc.

-N/A-

710416-001 SPS-BATT 6C 47WHr 2.2AH LI PI0 COMPLY_2.05

N/A means not avilable  6cells 47 w/hrs 2.2 Ampere Hours.

 HP Pavilion 15 Notebook PC Maintenance and Service Guide 3.57MB

Then search the internet for possibilies, and ask again when you have potential candidates.

 

The Maint and Service guide will also give details.

So please put in as much effort as me in trying to resolve this, or contact HP in your locale.

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