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‎04-08-2020 07:52 PM

HP Recommended
Product: Envy 360
Operating System: Microsoft Windows 10 (32-bit)

I cannot see the camera. There is no reference to the camera in Device Manager. The laptop is brand new. Unfortunately I am a Mac user, so setting up this PC machine for my wife is a heap of learning.

Can anybody help[ me please?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-08-2020 10:50 PM - edited ‎04-08-2020 10:54 PM

HP Recommended

Have you checked the switch on right side of laptop to be sure Webcam is not switched off?

 

Webcam switch.JPG

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View solution in original post

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6 REPLIES 6

‎04-08-2020 08:56 PM

HP Recommended

HEllo @DJ7_- 

 

I can try to help as best I can. What is the full product number of your wife's X360?

I can be found if you run the HP Support Assistant, or if you first power on the PC, rapidly tap F1 to get the info menu screen.

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‎04-08-2020 09:27 PM

HP Recommended

Product code 9by88pa#abg

thank you for your help

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‎04-08-2020 09:53 PM - edited ‎04-09-2020 12:04 AM

HP Recommended

see below

 

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‎04-08-2020 10:50 PM - edited ‎04-08-2020 10:54 PM

HP Recommended

Have you checked the switch on right side of laptop to be sure Webcam is not switched off?

 

Webcam switch.JPG

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎04-08-2020 10:55 PM

HP Recommended

Dah, that simple 

that was it

thank you Cheryl

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‎04-08-2020 11:43 PM

HP Recommended

You're very welcome. Happy you solved it before too much stressing.

**Click Accept as Solution on a Reply that solves your issue**
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