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Charger Sparked and Exploded

HP Recommended
HP Notebook 15-bs104na
Microsoft Windows 10 (32-bit)

Hello all, so earlier this week my laptop charger started having some problems, the power cutting out and requiring me to take it out and put it back in, this happened again and when I went to fix it a surge of sparks punch a hole in the charger cable and sent smoke up into the air. No idea why this happened and a bit worried about what would have happened if I wasn’t there. Keen to hear about how to go about getting a replacement that won’t do the same thing.

Thanks all. 

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HP Support Agent
HP Support Agent
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HP Recommended

@PMJ5 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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