Chromebook camera stopped working

[STrichet]

Chrome book camera stopped working couple of days back. tried multiple restarts, powerwash, reset to factory settings but no avail.

when I try to open camera app it just shows a black screen.

On zoom it doesnt join the meeting just give a connecting icon. 

Duo gives a message that 

[KrazyToad]

@STrichet

Welcome to HP Support Community

I appreciate all your efforts and expertise in troubleshooting this issue

At this point I suggest you contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[STrichet]

Hi,

Thank you for your answer.

The problem is that I am unable to contact the support. When I enter the serial number, I get a message saying that the equipment is no longer covered by the warranty. What can I do? The issue occurred overnight. I think it was after the last update.

Thank you.

[KrazyToad]

I have sent you a private message. Please check your Inbox

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.