cancel
Showing results for 
Search instead for 
Did you mean: 
STrichet
New member
2 1 0 0
Message 1 of 4
104
Flag Post

Chromebook camera stopped working

HP Recommended
Chrome OS

Chrome book camera stopped working couple of days back. tried multiple restarts, powerwash, reset to factory settings but no avail.

when I try to open camera app it just shows a black screen.

On zoom it doesnt join the meeting just give a connecting icon. 

Duo gives a message that 

Tags (1)
3 REPLIES 3
KrazyToad
HP Support Agent
HP Support Agent
21,404 21,391 1,292 1,319
Message 2 of 4
Flag Post
HP Recommended

@STrichet

 


Welcome to HP Support Community


I appreciate all your efforts and expertise in troubleshooting this issue

 

At this point I suggest you contact HP Support in your region for service options

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
STrichet
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi,

Thank you for your answer.

The problem is that I am unable to contact the support. When I enter the serial number, I get a message saying that the equipment is no longer covered by the warranty. What can I do? The issue occurred overnight. I think it was after the last update.

Thank you.

Reply
0 Kudos
KrazyToad
HP Support Agent
HP Support Agent
21,404 21,391 1,292 1,319
Message 4 of 4
Flag Post
HP Recommended


I have sent you a private message. Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation