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Message 1 of 2
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Flag Post

Chromebook fan extremely loud

HP Recommended
Chromebook 14-q022nb
Chrome OS

Hello! 

First post here so I hope it's the right place.

 

I own a HP Chromebook, serial number [Private information removed], bought it in 2014. It works well but the fan has been making a loud noise since at least 2-3 years. I'll try to explain the problem. The fan is generally a bit noisy but nothing crazy, however when I move the laptop with the slightest movement the fan starts to make an extremely loud noise something like a vacuum cleaner, and I have to switch it off. This happens more often when room is cold (I mean less than 22 C (71 F), to the extent that I have to gently warm up the laptop with a hairdryer, but recently not even this is been working, which makes my chromebook unusable. I opened and cleaned every surface included the fan area with a compressed air can, but it didn't help.

 

I hope you can help me to solve the problem, perhaps the fan needs to be replaced, or is the model too old to find replacement parts?

 

Thank you in advance. 

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Message 2 of 2
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HP Recommended

@Gabriole Welcome to HP Community!

 

Typically the fan runs faster depending on how warm the notebook is. Some fans in notebooks are louder than others and will get louder with time. Given the fact your notebook is brand new it's unlikely the fan is dirty and more likely spinning from heat or another cause.

 

There isn't really any steps I can offer you as a new notebook would not need to be cleaned and shouldn't have much running to cause an excessive amount of heat. 

 

I think it's best for you to contact HP Phone Support where they may be able to hear the fan and determine if it is at a normal volume or if something is physically wrong. 

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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