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Chromebook x360 camera stopped working

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Chromebook x360
Chrome OS

The camera of my chromebook stopped working today, all I get now is a black screen. The camera light turns on but the camera is just blank. 

It's the same issue with Zoom, Camera app and hangouts. 

 

I've connected an external camera which works ok. 

Rebooting and a reset did not solve the issue.

 

It's only 3 months old and within warranty but when I check the warranty on the HP site I get a message that the product is no longer supported. 

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@ThedoreCarano

 

I reviewed your post and I understand that the webcam is not working on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

Step 1: Remove external devices

If the Chromebook does not start, remove any USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices including external hard drives and other similar devices.

After you have removed all external devices, turn on the Chromebook.

  • If the computer starts, reconnect devices one at a time, and restart the Chromebook each time you connect another device to figure out which device is causing the problem. You are done.

  • If the unit still does not start or exhibits the same problem, go to the next step to perform a hard reset.

Step 2: Perform a hard reset

A hard or forced reset erases all information in the computer memory. This forces the system to clear and reestablish the software connections between the BIOS and the hardware.

A hard reset does not remove any local files or settings.

  1. Press the power button  and refresh  button for five seconds. The computer turns off, and then turns on again.

  2. If necessary, press power button again to turn on the laptop.

  3. If the issue persists, continue to the next step.

Step 3: Perform a system recovery

A system recovery completely erases any local files or settings and returns the computer to its original factory-shipped state.

  • If a hard reset does not resolve your issue OR your Chromebook shows the error message Chrome OS is missing or damaged, you might need to perform a system recovery. For detailed instructions go to Chromebook Help Center and search for Recover your Chromebook.

    Chrome OS is missing or damaged

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Hi, 

 

Refreshing the chromebook solved the issue.  Thanks for your response.

 

Thanks

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@ThedoreCarano

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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We have purchased x360 g1 & g2 for our school district. We are getting more and more camera issues. The cameras just stop working. We have tried the refresh and power button and also doing a complete wipe. The camera does not come back on. Please advise what else I might do

 

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