Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-18-2016 08:11 AM

HP Recommended
Product: P4H48EA
Operating System: Microsoft Windows 10 (64-bit)
What should I do to solve this issue
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-19-2016 04:49 AM

HP Recommended

Try a usb device like maybe a mouse in all the ports and report which one does not work. You can, of course get by with one port out but if they all do not work that is a huge problem. 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-18-2016 08:19 AM

HP Recommended

15-ac144ne is the Model. Is it still under warranty? Which usb port(s)? The one on the right is on a separate daughterboard which can be replaced but the ones on the left are part of the motherboard and cannot be fixed without replacing the motherboard. 

Was this reply helpful? Yes No

‎11-19-2016 04:31 AM

HP Recommended

 

 

YES ,Is stll under warrenty but only 7 days remaining.

        

    Failure ID shown in the computer is 9CXT3V-7SB8A3-XD7WMF-8D1VO3.

     

    

     I donn't the which port it is, I happened to see it when i do the component test .

 

 

Was this reply helpful? Yes No

‎11-19-2016 04:49 AM

HP Recommended

Try a usb device like maybe a mouse in all the ports and report which one does not work. You can, of course get by with one port out but if they all do not work that is a huge problem. 

Was this reply helpful? Yes No
Recommendations
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.