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Solved!

Crack in touchscreen - how to replace?

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HP ENVY X360 - 15-Cn0008na
Microsoft Windows 10 (64-bit)

Hi

 

I refer to my original problem at https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Crack-in-touchscreen-how-to-re...

 

I managed to order L53545-001 but had to return it due to an issue with the hinge as seen in the below picture. The replacement also came with the same hinge...

 

HP1.jpg

 

I then realized that the Service Manual David pointed me to, at http://h10032.www1.hp.com/ctg/Manual/c06297488  was for (maybe) a more recent model of my laptop, as mine does not have a camera privacy switch on the right hand side, and my finger print reader is on the right hand side not beneath the keyboard as shown on this manual.

 

I researched further and managed to find this service manual, which also seems to be for my laptop model: http://h10032.www1.hp.com/ctg/Manual/c06606758 where the fingerprint reader indeed corresponds to mine. The model number for the display according to this manual is the L-20114-001. 

 

Before I go ahead and replace the screen I have with this one, can you confirm that this screen will indeed be compatible with my laptop please?

Also, if order the L-20115-001 instead, which is UHD instead of FHD, will this automatically work, or does this not make any sense?

 

Many Thanks for your Assistance

 

Carmel Said

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BUMP (if allowed) 

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@iddrugo666 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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