10-30-2014 11:09 AM - edited 02-09-2015 07:55 AM
I got my HP ENVY 15t-q100 CTO Notebook PC in September, 2014. It has Windows 8.1, 64-bit. For the first few weeks of use, I did not have any issues. Then, I started having more occurences of cursor/touchpad issues to the point where it happens every hour of use (not an external mouse issue):
Jumps around on screen (a few millimeters to inches).
Move incrementally on its own without me anywhere near the laptop (generally spazzes to the left).
Not allow scrolling/normal touchpad functions when issues are occuring.
Functions as if I am holding down the click button while I try to move it - most frustrating part when I am doing important work.
Randomly click stuff as I attempt to move it.
Here is what I have tried to do to fix it and has not worked:
Roll back driver (didn't work).
Update driver (no updates available).
Reset device (works for a minute or so).
Restart (I do this daily anyway).
Reduce cursor speed and other mouse options suggested online.
I have seen similar issues for the HP Envy 17 and other notebooks, but no actual fixes have been proposed. Please help me with this issue.
Solved! Go to Solution.
10-30-2014 11:10 AM - edited 10-30-2014 11:12 AM
Please find the link given below might help you to fix your issue. In case you have already tried the steps let me know.
Try updating the Bios then update the update the driver.
Try performing a system restore to the date where unit was working fine.
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10-30-2014 01:31 PM
Updating the BIOS and driver manually like that seemed to fix the problem. For some reason, the sensitivity and movement of the cursor was different afterward, but I played with the mouse options and it seems mostly okay now.
11-16-2014 07:09 PM
Hi again. It looks like the exact same problem that was "solved" before, through the solution described, has returned. It only started happening after my recent 17 windows updates, so I am not sure which one could have caused it. I would rather not roll back to before all those updates were installed if there is a way to figure out which one could have affected my cursor.
02-08-2015 10:34 PM
I have the same issues. I have sent it back for repairs. Cam back a little better but the repairer destroyed the motherboard, ram and hdd. Now it's repaired once again the I'm still not impressed with this touchpad. Its very inaccurate, selects whatever it chooses. The repairer also slightly damaged the outer case. Is there a way of replacing this unit as repairs and and our local repairer have really ruined the quality of this laptop? Each time It's in for repairs I don't have this laptop for at least a month.
04-13-2015 10:59 PM
I have same device Hp envy 15t-q100 CTO Notebook PC
OS:Windows 8.1 64 bit
I've facing same problem.
Is there any replacing idea of this device beacuse whats the benifit of buying costly device.
What can i do???
Many people facing this problem having same type of device,
Pllzz reply me..
04-21-2015 02:26 PM
Has there been a resolution to this issue yet? I've only had my laptop for just a little over a month. This is really aggrivating especially when its a VERY important task. HP Please resolve this issue.
04-23-2015 01:41 PM
Hi @allforit ,
Welcome to the HP Support Forums! I saw your post regarding the issue with your TouchPad and I will be happy to help. Here is an HP document Using and Troubleshooting the TouchPad, there is a section called Adjusting TouchPad or ClickPad pointing sensitivities in Windows 8 that will show you how to adjust the sensitivity.
You can also look at reinstalling your Synaptics TouchPad Driver. You will find that on your Envy 15z-q100 driver page under Driver – Keyboard, Mouse and Input Devices.
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04-23-2015 08:39 PM
I tried the 2 solutions you suggested. Putting a short delay on the touchpad did nothing because it's not an issue of me accidentally clicking on the touchpad when typing. The issue is when I am trying to use the touchpad and it slows down, jumps all over the screen, or clicks on random things when I am trying to move the cursor on the screen.
I did reinstall my touchpad driver. However, the cursor is back to its regular, annoying antics. I would really appreciate a more permanent HP solution for this issue that seems to be happening for HP Envys regularly and that has persisted for almost as long as I've had the issue.
04-24-2015 01:19 PM - edited 04-24-2015 01:25 PM
I have the same issue:
See my post here for an easy TEMPORARY fix. I actually made a shortcut on my desktop to fix the issue whenever it happens. I would suggest adding it to the taskbar so you can just click it whever it happens. It fixes the problem IMMEDIATELY which is great... But that fact that I have to do it daily sometimes is frustrating. You don't need to un-install the driver, just double click the reflash icon in the Synaptics folder.
I hope this helps you out, see my post for the temporary fix:
HP...YOU ARE AWARE of this issue, it's been presented to you in multiple threads. Forward it to your engineers and fix it.