DOA Replacement Pending Request for Immediate Collection and Replacement | Case ID >removed<

[Dawas]

I am writing to formally escalate the delay in processing my HP laptop replacement.

I purchased a brand-new HP Laptop 14-EP1151TU (Intel Core Ultra 7 155H) through Flipkart on 16 October 2026. Unfortunately, the laptop arrived completely dead and could not be powered on.

Following my complaint, an HP-authorised technician visited my residence, inspected the laptop, and issued an official DOA certificate dated 26 October 2026

>Do not include the product serial number, any case numbers, or any private information like Email or Phone Number<.

declaring the product as Dead on Arrival and confirming that HP would provide a replacement.

The technician has already sealed the defective laptop, which is currently in my possession and ready for collection. However, despite the DOA certificate explicitly mentioning that an HP-authorised agent would provide an update within 1–2 working days, I have received no communication regarding collection, replacement availability, or dispatch.

Furthermore, Flipkart has declined to process my refund and has directed me to obtain the replacement directly from HP, based on the DOA certificate issued by your team.

I request HP to urgently:

1. Confirm the current status of my approved DOA replacement.

2. Arrange collection of the sealed defective laptop from my residence.

3. Confirm the availability of the replacement unit.

4. Provide a definite timeline for replacement dispatch and delivery.

5. Confirm that the replacement will be a brand-new unit of the same model and configuration, supplied in its original sealed packaging with all accessories.

I have already complied with the DOA procedure and am awaiting further action from HP. Since this was a brand-new laptop that was defective on arrival, I should not have to face prolonged delays in obtaining a functional replacement.

Please treat this matter as urgent and provide a written response with a clear collection and replacement schedule.

I look forward to an early resolution.

Regards

[SteffenBaierUK]

Hello ,

Welcome to the HP community.

This is just a Peer-to-peer community forum and not HP Support. We are all just Volunteers.

I have notified a HP Moderator

Best Regards

Steffen Baier

[Deep_World]

Hi @Dawas 
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand your concern and I’m sorry to hear about the delay with your DOA replacement. I understand how this must be, especially with a brand-new laptop.

Kindly send us your case ID via private message using the link below so we can review the case and assist with the next steps.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community
 

I hope this helps.