Defective Left Hinge HP Envy x360 15m-bp111dx

[dfwmike]

HP ENVY x360 15m-bp111dx - 3 Days out of warranty and my left hinge has become detached on the monitor side, causing bottom monitor frame to pop out. My laptop was in perfect condition.  No drops or bumps. Light use.  Based on the large number of HP customers that are experiencing this same issue, I can't help but to think this is a HP ENVY x360  hinge manufacturing defect.  Do you have a system in place to resolve this or am I on my own and left with a defective laptop?

[rick-s]

@dfwmike

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[dfwmike · Accepted solution]

@Rick-S

Thank you for forwarding this to the team at HP.  I have been contacted and this matter is being resolved. The quick response is appreciated.  

[kkjk]

Evny x360 15m-bp111dx

The left hinge on my computer broke also.  It stays at my desk and have never dropped it nor abused it.  Went to close it one day and it wouldn't close. In doing many searches, I see this is a common problem and a design flaw  with this laptop.

 I went to a local repair place and they say it would cost approx $300.00 to fix it!  I am still making payments on this computer.

This is a rediculous situation especially with it being a design flaw and not my mishandeling!  What will you do about this issue?

[JMSPS]

I too am having this problem!  This is ridiculous, I paid over $750 for this computer and it has already broken.  This is DEFINITELY A DESIGN ISSUE.  Plus I can't get through to a human being, this is exactly what causes customers to go elsewhere!

[JMSPS]

I need help getting my hp envy x360 fixed this hinge issue is a design problem!  What is hp doing about it. I am very irritated.

[rick-s]

@JMSPS

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.