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‎02-16-2019 01:22 AM

HP Recommended
Product: hp pavilion notebook g72340dx
Operating System: Microsoft Windows 10 (64-bit)

when i open device manager theres an unknown device and it says Device ACPI\HPQ0004\3&2411e6fe&0 requires further installation. what do i need to install and what is it?

Fallon Rogers
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-16-2019 02:40 AM

HP Recommended

Hi Fallon Rogers,

You need the driver for HP 3D DriveGuard which has this purpose

"HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object."

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

Hope it helps,

David

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎02-16-2019 02:40 AM

HP Recommended

Hi Fallon Rogers,

You need the driver for HP 3D DriveGuard which has this purpose

"HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object."

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

Hope it helps,

David

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

1 person found this reply helpful
Was this reply helpful? Yes No
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