• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Envy x360 m6 aq005dx
Microsoft Windows 10 (64-bit)

I need to purchase a new LCD Lid for my laptop because the hinge snapped the plastic posts off where it screws into on the LCD side of the laptop. I’m wondering if there will be any sort of warranty if it happens again If I purchase the OEM part directly from HP. I ordered an aftermarket part and it lasted two days before snapping them again. I was babying it too... so I assume the aftermarket plastic was poor quality. I have even loosened the hinge nuts so the hinge opens and closes super easy now....

3 REPLIES 3
HP Recommended

@xenosaga01 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

I don’t need or want a case opened. I simply want to know if there is a warranty for parts purchased through the HP Partsurfer website. My laptop is already out of warranty and I will be performing the installation of the parts myself as I am a proficient in dealing with computer hardware.

HP Recommended

@xenosaga01 Parts purchased from the HP Parts store would have a warranty, the details of which should be display when you are placing the order, please go through the same to confirm it, and let us know if you need anything else.

Good luck!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.