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‎09-01-2020 02:32 PM

HP Recommended
Product: HP Elite x2 1012 g2 (1MT20UA)
Operating System: Microsoft Windows 10 (64-bit)

Hello

Recently I meet the problem with my HP Elite x2 1012 g2 (1MT20UA). After bios update to version 01.34 Rev.A, Dock station/usb-c hub stops working each time when I have windows update. Resetting bios to default settings solves the problem until next windows update. The 2 in 1 boot Windows normally, except recognize connected to dock/hub devices.

I use HP Elite USB-C Dock G3 as principal dock station, and Chinese usb-c hub (EUASOO USB C Hub,USB C Adapter, https://www.amazon.com/EUASOO-Thunderbolt-Ethernet-Charging-Chromebook/dp/B07GDHD3VC) like secondary usb-c hub to bring with me. This problem is present in both cases.

Is this known problem? Comes-it from possible hardware problem of my device, the some setting in uefi/bios, firmware bug, OS setting, etc?

Thank you

Dimitri

 

Original thread became too old to die 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-01-2020 02:37 PM - edited ‎09-01-2020 02:39 PM

HP Recommended

Finally, problem was fixed by new uefi update, version 01.35 Rev.A downloadable from product page 

 

Fix and enhancements:

- Fixes an issue where the dock is not recognized after the system is powered off and then powered on.

View solution in original post

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1 REPLY 1

‎09-01-2020 02:37 PM - edited ‎09-01-2020 02:39 PM

HP Recommended

Finally, problem was fixed by new uefi update, version 01.35 Rev.A downloadable from product page 

 

Fix and enhancements:

- Fixes an issue where the dock is not recognized after the system is powered off and then powered on.
Was this reply helpful? Yes No
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