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Honor Student
Posts: 3
Member Since: ‎03-18-2017
Message 1 of 6 (214 Views)
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Docking station not recognized

Product Name: Split x2 13-m010dx
Operating System: Microsoft Windows 10 (64-bit)

To summarize:

My split x2 docking station is completely inoperational. 

 

For the circumstances:

While using my split x2 13-m010 last night, my dog brushed against me. When she did that, I felt a static discharge from me to the keyboard and back. Afterwards, I discovered I had no keyboard input, the docking station had no power (leaving my system running on Battery 1) and I have lost the 'Safely remove hardware' icon.

I have searched the issue(s) in the forums and completed every recommended step to troubleshoot to no avail. I cannot send this system in for warranty, as I purchased it in 2013 and the warranty has already expired.

Perhaps there is something that I am missing?

System: HP Split x2 13-m010dx

OS: Windows 10 (upgraded from 8)

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Accepted Solution

Re: Docking station not recognized

@whetstoneAZ

 

You're welcome and thank you for clarifying it for me. 

 

I have reviewed your case and suggest you to reach out to HP phone support to explore the hardware service options for your HP laptop. Because this sounds like an internal hardware issue with the laptop. 

 

Please feel free to let me know if you have any questions. Good luck! 

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HP Support Agent
Posts: 7,592
Member Since: ‎07-27-2016
Message 2 of 6 (179 Views)

Re: Docking station not recognized

@whetstoneAZ

 

I understand that you have an HP Split x2 13-m010 laptop and there was a static discharge from you to the keyboard and back. Since then the keyboard is not working and the docking station has no power. Also, the safely remove hardware icon is absent. I appreciate the steps you have performed and have certainly done a good job.

 

I would like to know the following information to assist you better:

  • Have you tried disconnecting the notebook from the docking station and restarting everything all over again and then reconnect the laptop to the docking station?
  • Does the notebook work fine when not connected to the docking station?

Meanwhile, I suggest you to review the steps from this link to troubleshoot issues with docking station: http://hp.care/2mFO7Pe

 

I sincerely hope this fixes the issue. Let me know the outcome. Cheers! Smiley Happy

MKazi
I am an HP Employee

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Honor Student
Posts: 3
Member Since: ‎03-18-2017
Message 3 of 6 (174 Views)

Re: Docking station not recognized

@MKazi:

Thank you for the response. There might be a slight misunderstanding in the troubleshooting steps you recommended, because the Split x2 13-m010 is a convertable/detachable laptop and tablet. The keyboard itself is the docking station for the touchscreen/tablet.

I have, though, disconnected and reconnected the touchscreen/tablet from the keyboard/docking station, restarted and reconnected multiple times.

As well, the touchscreen tablet itself works fine (including charging the battery) whether it is connected to the keyboard docking station or not. When the touchscreen tablet is connected to the keyboard docking station, though, it does not receive a charge.

HP Support Agent
Posts: 7,592
Member Since: ‎07-27-2016
Message 4 of 6 (169 Views)

Re: Docking station not recognized

@whetstoneAZ

 

You're welcome and thank you for clarifying it for me. 

 

I have reviewed your case and suggest you to reach out to HP phone support to explore the hardware service options for your HP laptop. Because this sounds like an internal hardware issue with the laptop. 

 

Please feel free to let me know if you have any questions. Good luck! 

MKazi
I am an HP Employee

If you find this post helpful then you can help others find the same solution by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 3
Member Since: ‎03-18-2017
Message 5 of 6 (157 Views)

Re: Docking station not recognized

@Mkazi

Thank you for your assistance. 

What follows is a followup, that perhaps other users can perhaps provide insight on. 

Today, just for defecation and giggles, I attached the tablet/screen and plugged my AC adapter into the keyboard station for my Split x2.
The charging indicator light came on. I then turned on the laptop and let it run POST and boot.

At the password screen, I attempted to use the physical keyboard and discovered that it worked.

After logging in, I checked to verify the touchpad worked.

 

In short: Static discharge "borked" my laptop keyboard/docking station for a detachable. I troubleshot to no avail, then waited 3 days after static discharge incident and the keyboard now works.

HP Support Agent
Posts: 8,475
Member Since: ‎07-26-2016
Message 6 of 6 (131 Views)

Re: Docking station not recognized

Hi @whetstoneAZ,

 

Thank you for the update,

I appreciate your time and efforts,

 

I'm glad to hear it's working. should you need any further assistance, please don't hesitate to reach out to us again.

Thanks for taking the time to let the community know about the solution

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time Smiley Wink

 

Take care now and do have a fabulous week ahead. Smiley Happy

 

Regards,

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation