11-29-2019 08:44 AM
I went to critical and it states that this computer holds 16gb of ram and an SSD drive can be installed.
This computer has 8gb of ram and a 1 TB hard drive I'm not interested in the SSD as of yet only the opening of the back so I can be familiar with the entry of the computer so I can add the SSD drive in at a later date.
This is why I asked if I could get someone from HP to install the upgrade.
11-29-2019 08:53 AM
Your Service Manual:
Start on p. 37 for rear cover removal. If you have not worked on a laptop for a while it may seem odd but in the last 3 or 4 years it has become the norm for laptops to be sealed, without any easy customer access panels. Just means you need to remove the whole rear panel. Not that hard to do; I just upgraded an HP laptop yesterday with bigger SSD and more RAM for a friend.
The two hard parts are getting the rubber strips off the bottom and keeping them in condition to be reattached and then actually separating the two plastic pieces; i.e. the top cover and base unit. Be sure to have a plastic nonmarring tool to use. And old credit card actually works pretty well but you can buy a spudger kit for a few bucks on amazon.com. A big guitar pick also works well.
This model is not the same number as yours but the insides are the same so this video is very instructional for you.
Post back with any more questions and please accept as solution if this is the info you needed.
12-11-2019 09:33 PM
I opened my HP laptop with ease thank you, but I couldn't find the M2 slot anywhere I removed the HDD and looked there, nothing, there is however a place on the motherboard that is written SSD, but this looks like a space designated for an SSD Drive and not an M2 stick there are no slots anywhere for a SATA SDD M2 stick unless it is hidden, in the area of the keyboard, covered with the metal portion but I don't believe so, I had thought I found it but it was the wifi plugin, the manual that everyone wants me to look at is NOT the model of my laptop, but I was told they are very similar even HP help gave me the wrong manual and the wrong information about this model computer I am stumped. The model number of the computer is HP 17-ca0xxx not any of these.
17-ca1000 ~ 17-ca1999
17-ca0000 ~ 17-ca0999
12-12-2019 04:36 AM
Can you take a picture because the model series you say are not your laptop would include the number you say yours is. Can you find the exact product number if not the model number?
12-12-2019 01:05 PM - edited 12-12-2019 01:11 PM
Product name : HP Laptop 17-ca0xxx
Product number: 6LM31UA#ABA
Software build ID: 19WW6DLT601#SABA#DABA
Processor name: AMD A9-9425 RADEON R5, 5 COMPUTE CORES 2C+3G
Total memory: 8 GB
Motherboard ID: 84D0
They deleted the photo I must have put in information that they deemed sensitive
I left out the Serial number the BIOS number and the Keyboard revision