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Wintermeteor001
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Solved!

Does my laptop support Windows Hello Facial Recognition

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Hp Envy X360 15-aq155nr
Microsoft Windows 10 (64-bit)

If yes how to enable is as the drivers show HP IR camera on the site and when I install it nothing happens.

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praveen196
HP Support Agent
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@Wintermeteor001 Welcome to HP Community!

 

I understand you would like to configure Windows Hello Facial Recognition.

 

Please refer to the below link to configure Windows Hello Facial Recognition.

 

https://support.hp.com/in-en/document/c05873680

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Wintermeteor001
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No I want to know whether my laptop supports windows hello??

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praveen196
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@Wintermeteor001 

 

I understand your concerns.

 

It is a windows application. It has to support.

 

Please click to install the soft pack then try to configure.

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71801.exe

 

Have a nice day!!

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Wintermeteor001
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Does my laptop has the hardware to support Windows Hello?

Wintermeteor001_0-1603766671291.png

 

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praveen196
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@Wintermeteor001

 

I understand your concerns.

 

I have checked the specification ,. Your model does not have an IR camera.  Your model has HP Wide Vision HD Camera with dual array digital microphone. It will not support Windows Hello Face Recognition.

 

 

Have a nice day!!

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