Driver issues on brand new Omen 15t dc100

[kyuniko]

Im having some really annoying issues with gaming on this brand spanking new laptop. i got it for christmas. it was ordered directly from HP and ive only had it for 3 days. the only game ive played on it is league of legends. now let me explain to you the confusion of all of this.

mid way in a game, every time i play, the game shuts down and i get an "error_directx" message. i was recommended to update my drivers to fix the issue.

when my computer is normal and im not playing league, it only shows that im using one driver, The Intel UHD Graphics 630 driver.

Whenever my game crashes, i go to look at my drivers, and all of a sudden there is a second one, a NVIDIA one. when i click on the nvidia driver, the computer immediately bluescreens, giving me a "DRIVER_SUPPORT" something-or-other message at the bottom. when it restarts after that, the nvidia driver has dissapeared from my "display adapters" section, and the game works just fine.

this lead me to believe the nvidia driver is whats causing the issues, because when its gone, the game works fine.

i thought maybe the driver wasn't updated, or that it was faulty, so i tried to go into "geforce experience" default app on the laptop and try to update the driver to see if that was the issue. alas, the app told me it couldn't detect a nvidia driver on my laptop, although it comes with a nvidia geforce gtx driver? i'm confused as hell. i don't know what i'm losing by disabling this driver but it causes my game issues. and bluescreens. mind you this is a brand new laptop and its a little frustrating that i had to deal with this one day into owning it. i don't know what to do or if disabling the driver will permanently fix the issue. any ideas or help would be nice. I've never had this issue with league on any other laptop and ive tried installing the new version of directx to see if that was the culprit but it didnt help, i dont think it has anything to do with directx at all.

[praveen196]

@kyuniko Welcome to HP Community!

I understand that you are getting DirectX error while playing the games.

Do not worry. I will try to fix the issue.

Please install the latest graphics drivers for your computer and check. Please click the below link to download the drivers.

https://us.download.nvidia.com/Windows/441.66/441.66-notebook-win10-64bit-international-dch-whql.exe

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

Also, please update the BIOS.

let me know how that pans out,

And the answer to the above question will help me, help you!

Keep me posted, and if any of the above questionnaires helped resolve the issue, 

Mark this post as an "Accepted Solution".

Good luck.

[kyuniko]

So far, taking this steps have seemed to work....ill see if anything else crashes, i tried the driver thing, but updating the bios seemed to do the trick. this has been a struggle since i got thid laptop so thank you!!!!! i will report back if anything goes wrong. if nothing by the end of the day i will mark as solved.

[praveen196]

@kyuniko

We are happy to hear that the provided solutions are worked.

In the future, If you have any other concerns. Please get back to us. We will assist you.

Have a nice day!!

[kyuniko]

like i assumed, i keep getting the direct x error....

[kyuniko]

im legit thinking about returning this computer. its ridiculous the amount of time ive spent trying to fix the issues that came straight out of the manufacturer. ive never had these types of issues on a laptop before, none the less a brand new one. Ive done a full restore, deleting everything on it and starting fresh from the beginning, and now its saying it cant detend my graphic card at all, that I don't have nvidia although its what this laptop came with. im thinking bad installation? I don't know how to go about this. im not tech savvy and don't want to keep downloading and restarting things, im afraid ill mess something up. at this point I don't know who to call or what to do.

[praveen196]

@kyuniko

I understand your concern.

We do not have the option to take the remote control of your computer and check.

I would suggest you contact our phone support. The will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Have a nice day!!

[kyuniko]

**editedThis is for everyone thinking of buying anything from hp: DO NOT. I’ve been trying to get support on this issue and have been pawned off to about 4 different numbers with support cases that won’t give me a case number, then direct me to someone else who tells me I need to call someone else. They won’t fix their faulty products and are probably just throwing me around until my warranty is over and can’t do anything anymore. I’ve never had such issues with tech support and a laptop before. If the product worked that would be one thing but god forbid you receive anything that’s faulty, because you’re **bleep**ed if you do. At this point I’m just saying go to any other manufacturer for your product. 

[praveen196]

@kyuniko Welcome to HP Community!

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.