ENVY Broken Hinge

[jcweis]

Hello,

I own an HP ENVY 15 notebook. For the past 2-3+ years, the hinge on the left side of my laptop has been broken. This has caused the casing to break. Recently, this has caused many more issues; most importantly, it has caused the computer to overheat and get extremely hot (too hot to sit on my lap without burning). I have reached out to HP many times to get this resolved, but I have only been threatened with fees and reached dead-ends. I've done research on the issue:

https://www.classaction.org/hp-laptop-hinges-lawsuit

https://www.amazon.com/forum/laptop?cdForum=Fx2G99T61XZXSS7&cdSort=newest&cdThread=Tx17F1C95ICEWUA

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/17-quot-HP-Envy-Coming-apart-a...

https://www.youtube.com/watch?v=a9tg7_gsdAU (not my video; example found online)

It appears as if this is not an uncommon thing, yet there has been no recent response from HP. I use this computer for both school and work and cannot afford a new one at the moment. Any ideas?

[kevin-t · Accepted solution]

@jcweis

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

[erlinnah]

I'm also experiencing similar problems with my HP Envy. How do I get in contact with HP about this?

[jcweis]

@erlinnah Don't worry about it. They won't help. Just do yourself and purchase a computer from another manufacturer.

[Cretton]

Hi,

I also have the same issue, do you think you could help me too? Both hinges are completely busted.

[jcweis]

Not a chance. HP customer support is awful. They do not stand behind their product. Best they'll offer is 25% off a new product. However I found this to be completely useless since I am looking to purchase a computer from a competitor.

[Omar-E]

@Cretton

  Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

[jcweis]

@Cretton let me know if anyone can actually help you out.

[jonathonhoss]

Hello, the same thing has happened to my hp envy 6-1126sa hinge on the left hand side.

It has been making a cracking sound when opening and closing for years, but it finally failed.

Hinge on these laptops are faulty.

Wondering if HP can help at all?

Kind regards,

Jonathon

[JohnHigdon]

I too have the same problem, at the same time interval, seems like they got the timing down pat just wish I would had read about this before purchacing the product, I have learned a lesson. My hinge is coming apart on the leaft hand side.