Envy Hinges Defective

[jcpcollector]

I have reported the same problem now 3 times that I have same problem as all others on here with a HP Envy laptop with left broken hinge and have yet to have any contact with an HP team member.  I would appriciate some assistance with this matter.  Thank you.

[kevin-t]

@jcpcollector

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
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[Richard3rd]

Just had contact in the UK asking for more details. Sounds promising thanks for the referral !

[Richard3rd]

Just had contact in UK.  Thanks

[Efastman]

I have a very similar issue, except that the cable for my $1800 custom configured laptop has had this issue for a while... and now the monitor cables have been cut and shorted out... The only way I can use it is to hook it to my TV Via an HDMI cable!! As an A+ technician, I opened it up to see what could be done, and the case around the hinge is all but disintegrating!! Makes me sick to think of what I paid for this and how it's fallen apart!! 

[Jacky-D]

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.