Envy x360 Battery Drains Even When Laptop is Shutdown

[mdelicio]

Purchased a 15" Envy x360 about two weeks ago and am noticing that the battery drains even when the laptop has been shut down.  For example, last night I powered off at 97% battery life.  One day later I started the laptop and noticed the battery life was at 93%.  I do not understand how the battery can lose this much life in 24 hours when powered off.  Since the computer is well within its warranty period, should I simply return it or at least request a replacement battery?   Thanks in advance for your advice.

[A4Apollo]

Hi! @mdelicio, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand the battery drains when the laptop is completely turned off.

Don't worry I'll try to help you out.

Did you make any software or hardware changes to your PC?

Have you tried charging your laptop using a different adapter?

Please share the product number of your PC to assist you better.

Excellent description and a great diagnosis done. It is greatly appreciated.
 
Try updating BIOS and chipset drivers on your PC using the HP support assistant and check if it helps.

Refer this article to know more information about using the HP support assistant. Click Here

Also, try the steps recommended below.

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get reinstalled automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon
 
After performing all the steps if you are facing the same issue still, please perform three more steps:
1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]
Note: Replace the Battery If Health Check Status shows Replace
2. Update the latest BIOS for your Notebook from HP Support Site
3. Please check your Notebook with a known good Power Adapter & Battery from a different Notebook 
Note: If a known good battery is also not charging we need to replace the system board.

Also, refer this document to understand more about calibrating batteries. Click Here

Let me know if this helps!

Have a great day! 🙂

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[sdlcman]

The fix involves removing the battery. That would involve taking the laptop apart. Will HP pay for a repair? What the hell?

[JobyJkanooth]

I am having the same issue with my HP Envy laptop and HP support is terrible. I am fed up with this and regret buying the product. Finally the support team says discharging battery some 20 -30 days per day when turned off is normal !