Envy x360 Hinge Failure

[HowevertheLlama]

Like many others, I have now experienced a hinge failure in my Envy x360 notebook through normal usage. A screw has fallen out, resulting in separation of the screen at that corner. I'm not able to close the notebook properly. I am out of warranty and am hoping but not expecting that HP will repair the damage caused by a DESIGN FLAW that clearly should have been RECALLED and not ignored. HP, please respond.

If HP does not take reasonable steps to make this right, I would suggest that anyone having this problem make known by review or other means that there is a MAJOR problem with the x360 hinge. I see no reason to expect that later models would have better performance, and people should be warned.

[sandytechy20]

@HowevertheLlama 

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[HowevertheLlama]

Thanks so much, Sandytechy20. I’m in conversation with support and will post when the issue is resolved.

[HowevertheLlama]

Quick update: I have been informed that the repair request has not yet been approved. There is a part shortage (I wonder why that would be?) and  in-warranty repair requests take precedence. I will update further when I hear more, in case it may help someone else. I’m sure I’m not the only one in this situation.