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mohalomari Tutor
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Face Recognition not working

pavilion bc-15000nx
Microsoft Windows 10 (64-bit)

Hi ,

 

i am facing problem with the face recognition camer ,

 

during log on it is not starting and also if i want to get new face in the user account i cannot,

 

it seems it is not turning on.

 

before i face this problem but i was forced to make system recovery to get it working again , but this time i have alot of data and i dont also have time to make system recovery.

 

is there any solution , 

anyone ca help or face this problem before.

 

thnx,

 

mohammad alomari

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HP Support Agent
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Hi @mohalomari

 

Welcome to the HP Forums!

 

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

 

I reviewed your post and I understand that the windows hello feature is not working.

 

I’d love to help!

 

I recommend you to download and install the softpaq from the below link if you have HP Envy 15 computer. If not, please provide me the product number of your computer to assist you better.

 

http://hp.care/2eJPlIo

 

Let me know how it works and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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mohalomari Tutor
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Hi <

 

thanks a lot for your reply

 

my laptop is not HP envy,

 

the model is HP pavilion 15-bc000nx

 

thanks a lot for your support and waiting to hear from you soon.

 

regards,

Mohammad

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Hi @mohalomari

 

Thank you for posting back.

 

I recommend you to follow the steps in the below document from Microsoft and check if it helps.

 

http://hp.care/2iguISI

 

Let me know how it works and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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mohalomari Tutor
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Face Recognition not working

Hi,

thanks a lot for your reply

i already try whay you suggested , but i didnt make system restore since there is information on my PC that i need.

 

do u have any other solution rather than the restore or system recovery.

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Hi @mohalomari

 

Thank you for posting back.

 

I recommend you to uninstall the webcam driver from device manager and reinstall it.

 

Check if that helps.

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

mohalomari Tutor
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Hi ,

 

thanks alot for your support.

 

now it is ok

 

i uninstall the driver and download it again from inter website and set it up again , and everything after that goes ok.

 

thank you.

 

regards , Mohammad

HP Support Agent
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Hi @mohalomari

 

Thank you for posting back.

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

MattHiscox Honor Student
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Hi there,

 

 I have same issue. Model is HP envy 15 ar052sa.

 

I tried to download suggested driver update at the top of thread but it said camera not found and terminated. 

 

Please can you help?

 

Many thanks,

 

Matt

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Hi @MattHiscox,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP ENVY x360 - 15-ar052sa  wherein you get a message that the camera is not found after installing the Face Recognition software.

 

This issue could occur because of the group policy setting in Windows 10.

 

Let's go through a few steps that may help to fix this issue.

 

And here are a few steps in the link: http://bit.ly/2xm7wLs

 

You may also download the update from the link: http://bit.ly/2wNr7WI

 

Let me know if this works.
 

You have a good day ahead.

Rainbow23
I am an HP Employee

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