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‎12-17-2020 08:26 PM

HP Recommended
Product: HP Pavilion - 14-ce2500sa
Operating System: Microsoft Windows 10 (32-bit)

he left hinge has become detached/broken on the monitor side (HP Pavilion - 14-ce2500sa) This in turn cause the bottom monitor frame to pop out.  Over past few weeks it got significantly worse as I am unable to close the laptop to prevent from any further damage. The screen works perfectly fine and there are no cracks there.

Originally it came as a surprise because the laptop was kept in a good condition, no drops or bumps with very minimal use. However, after doing some research, it seems that this issue is rather common issue, suggesting that this is a manufacturing defect.  Could you please inform me if there was any system in place to resolve and if so, what further actions can be taken? Many thanks!

1 REPLY 1

‎12-20-2020 01:31 PM

HP Recommended

@AoifeR22

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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