Fingerprint problem

[Wajdikh]

ProBook 4540s (H6D81ES#ABF) Windows 10 64-bit

Hello, first I want to know if that thing in the picture is the fingerprint or not. If so why I can't see any biometric thing on the device manager or BIOS even after I installed the validity sensor driver and the chipset one.

Also I don't have Windows Hello after setting the pin too.

[Dragon-Fur · Accepted solution]

@Wajdikh

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@Wajdikh wrote:

ProBook 4540s (H6D81ES#ABF) Windows 10 64-bit

Hello, first I want to know if that thing in the picture is the fingerprint or not. If so why I can't see any biometric thing on the device manager or BIOS even after I installed the validity sensor driver and the chipset one.

Also I don't have Windows Hello after setting the pin too.

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HP ProBook 4540s Notebook PC

The fingerprint reader is an optional component on your notebook.

The picture you posted indicates the notebook in the image does not have a fingerprint reader; the small, blank cover shows where the reader would be located.

Identifying Components

Specifications

How to Add a PIN to Your Account in Windows 10

Assigning a PIN to use with Windows 10 login does not by-itself provide Windows Hello facial or fingerprint login -- Windows Hello requires a device to use:  "real sense" (high-grade) camera, fingerprint reader

Learn about Windows Hello and set it up

What is Windows Hello?

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[holicshopID]

sir, i also have a fingerprint problem.

my laptop is HP ProBook 440 G3, at the first time i buy i got nottification that i can make a fingger print then i make it, there is no problem until i reset the fingger print from (press esc before windows logo appear) and reset it to factory default. But know when i going to control panel and click the biometric devices it says that windows cant find C:\Program files\Synaptics\SynFP\WBF_TEK\SypnaticsFMA.exe

would u please help me? i would like to make 2 different fingger print from my husband and me...

[Dragon-Fur]

@holicshopID

You can (re)install the Synaptics Fingerprint Driver from your computer's Website Support Driver page:

HP ProBook 440 G3 Notebook PC

Category Driver - Keyboard, Mouse and Input Devices

Synaptics WBF Fingerprint Driver

Alternatively, there is a newer Driver available in the same class:

• Driver Business Notebooks as listed: cva
• Devices:

USB\VID_138A&PID_003f="Validity Fingerprint Sensor"

USB\VID_138A&PID_003d="Validity Fingerprint Reader"

sp77398_Synaptics_V4.5.335.0_W7-W10.exe

Reference:

User Guide - Windows 10

• Windows Hello and the Windows fingerprint logon

Help / How-to:   

Add or Remove Fingerprint logon - Windows 10

Fingerprint - Add or Remove Fingers in Windows 8.1

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[holicshopID]

im already download files that you recommended, what i have to do next to input my finger print? thanks

my windows is 7 professional