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Victus by HP 16.1 inch Gaming Laptop PC 16-d1 (53F51AV)
Microsoft Windows 11

My HP victus has a gap on each side near the hinges that would not close and I just noticed one of the gaps produced a crack on the side with the screen.  It has not received any trauma and there is no reason for it to be damaged like so. I am out of warranty and I don't know if I can continue like this or if it will get more damaged as time goes on. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @5637y

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your hinge is open on both sides and now it cracked on left side. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

 

HP Support


A_Gayathri
HP Support Community Administrator.

View solution in original post

1 REPLY 1
HP Recommended

Hi @5637y

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your hinge is open on both sides and now it cracked on left side. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

 

HP Support


A_Gayathri
HP Support Community Administrator.
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