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‎08-15-2024 09:57 AM

HP Recommended
Operating System: Microsoft Windows 11

Is g5 dock compatible with HP Laptop 17-cn2xxx?  I receive a notification that "display connection might be limited"  Laptop does not charge and dual monitors don't connect/display.  The dock works with the other 2 laptops we own (different models)

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‎08-15-2024 10:28 AM

HP Recommended

Hi @ogyg8igyg 

 

The issue with this laptop model series is that it does not have a USB-C port compatible with DisplayPort so it cannot be used for external displays, it can only be used for data.

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3 REPLIES 3

‎08-15-2024 10:28 AM

HP Recommended

Hi @ogyg8igyg 

 

The issue with this laptop model series is that it does not have a USB-C port compatible with DisplayPort so it cannot be used for external displays, it can only be used for data.

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‎08-15-2024 12:54 PM

HP Recommended

Thank you.  i will return the laptop and get a different model.  What tech spec should i look for to ensure compatibility?

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‎08-15-2024 12:57 PM

HP Recommended

You're welcome, happy to help. 

 

You must request from the vendor that the USB-C port is DisplayPort compatible.

 

DisplayPort - Wikipedia

 

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