Getting Incompatible power source detected Message

[Alaahj]

Dear All, 

I'm getting this Notification message frequently, in my laptop once I plug in the AC adapter to my laptop.

from (HP system event Utility)

Incompatible power source detected

Your computer will run in reduce performance mode and may not charge. Use the original power adapter is recommended.

I try to test the AC Adapter from HP tools, every time the result become canceled and here is the log 

TestVersion = 1.17.4.0

TestId = ce813c65-bfbe-4a52-9007-d8d9be06c35d

StartTime = 2020-09-07T22:23:18

ExecutionDuration = 00:00:00

Result = Cancelled

2020-09-07 22-23-19 --------------------------------------

2020-09-07 22-23-19 BatteryTest： 1.17.4.0

2020-09-07 22-23-19 Load options: BatteryTest.exe -subtest=ACAdapter -debuglog=C:\Users\HP\AppData\Local\Temp\HPDIAGS\ce813c65-bfbe-4a52-9007-d8d9be06c35d

2020-09-07 22-23-19 AC Adapter Test Started

2020-09-07 22-23-19 CASL Found in HP Folder

2020-09-07 22-23-19 CASL Version: 7.1.15.1

2020-09-07 22-23-19 CASL File Version: 7.1.15.1

2020-09-07 22-23-19 Running ACAdapterTest...

2020-09-07 22-23-19 AC Adapter Test Started

2020-09-07 22-23-19 AC Power connected.

2020-09-07 22-23-19 Smart Adapter Status: 2

2020-09-07 22-23-19 The Smart Adapter power rating is below requirement.

2020-09-07 22-23-19 AC Adapter power rating below requirement.

2020-09-07 22-23-19 AC Adapter Test Complete

Is there any issue with the AC Adapter, how do I know that I'm using the compatible charger with my current laptop 

[Echo_Lake]

@Alaahj

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Are you using HP shipped factory Ac adapter?
• Did you try another charger?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer..

If the test passes, continue with these steps:

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer. 

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.

• If possible, try an alternate charger.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Alaahj]

I will change the AC Charger. 

thank you  

[Riddle_Decipher]

@Alaahj Wise choice, that should do the trick, that said, you may order the replacement parts on the HP Parts Store, If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal.

Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.