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‎10-30-2018 10:27 AM

HP Recommended
Product: HP Gaming Pavilion 15-cx0510nd
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

About 2 months ago i bought my HP Gaming Pavilion 15-cx0510nd. When i wanted to plug in a hdmi kabel for my second monitor i got a spark coming from the hdmi port. After that i touched the hdmi port 5 times with the hdmi kabel and the sparks kept coming.

 

Anyone knows what to do against it?

Or does anyone know if it's bad for the computer and i need to get it fixed?

 

Thanks in advance,

 

Laurens

4 REPLIES 4

‎10-30-2018 11:09 AM

HP Recommended

@Laurex

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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‎10-30-2018 11:25 AM

HP Recommended

@kevin-t - Thanks and please ignore my message.  

Dragon-Fur

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‎11-02-2018 04:14 AM

HP Recommended

Hello Kevin,

 

Sorry for my late response. I made a big mistake when i didn't check if it was the HDMI cable that gave the sparks. I tested the HDMI cable on other devices and it gave an spark to, so the problem is not the computer but the HDMI cable.

 

Sorry for taking your time!

 

Laurex

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‎11-02-2018 08:57 AM

HP Recommended

@Laurex

 

Thanks for getting back to us.

 

Hopefully none of your equipment has been damaged with the extra testing.

 

I will ask that the request with HP be closed.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

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