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Getting checkered screen every other day

HP Recommended
HP Pavilion x360 Convertible
Microsoft Windows 10 (64-bit)

Screenshot 2020-05-30 21.37.05.pngHello, 

 

I have a HP Pavilion x360 Convertible laptop and over the last few days, a checkered pattern appears on the screen randomly (please refer to the attached image). Sometimes, it covers very little area, sometimes it covers as much as 25% of the entire screen. The pattern's colors remain the same (if that info helps in diagnosing the issue, at all). It happens even during startup (just before HP logo appears) at times. 

 

 
General specifications
Operating system
Windows 10 Home Single Language 64-bit

Microprocessor
Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz

System memory
8 GB

Memory slot 1
8GB Samsung 2667MHz

System board
866E 90.08

System BIOS
F.06

Video
Graphic device 1
Intel(R) UHD Graphics

Current resolution
1920 x 1080

Refresh rate
59 Hz

Version
26.20.100.7926 (2-25-2020)

Aero status
Enabled

Audio
Device 1
Intel(R) Display Audio

Status
Enabled

Driver
IntcDAud.sys

Version
10.27.0.8

Device 2
Realtek High Definition Audio

Status
Enabled

Driver
RTKVHD64.sys
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Message 2 of 6
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HP Recommended

Hi
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

HWT.png

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Message 3 of 6
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Hello, 

 

I ran the tests and the USB port check failed and I got a failure ID. 

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Hi

The error code is????

 

Could you roll-back the Video drivers?

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Message 5 of 6
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Hi, 

 

Sorry for the late response. The error code is RQBXUF-A06A4S-QXGKGK-8D6603. I did roll back the video drivers and I haven't faced that issue again but the thing is it happens every few days so I'd wait for a few more days to see if it is really fixed. 

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