HP 15au626tx battery charging very slowly after BIOS update.

[Hansraj-Das]

hey, I had an issue of rapide battery drain. As I went to the HP service centre, they adviced me to update the BIOS and then the issue will be fine. I did so, but then I had  serious issue of very slow battery charging. Now it takes around 1.5 hrs for 10% charge. Could you guys please give a solution for this problem? I hope to get a reply soon

[The_Fossette]

@Hansraj-Das,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that the battery is getting charged slowly.

I'll be glad to help you 🙂

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Are you using the original charger which came with the computer?
• Have you tried with a higher capacity charger?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the below steps and check whether the issue is resolved.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

Here is how you do it.

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Restart the computer and the issue should be fixed.

If you continue facing the issue, I recommend you follow the steps in the below article and check whether the issue is resolved.

https://support.hp.com/in-en/document/c04700771

Let me know how it goes. Awaiting your reply!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!

[Hansraj-Das]

hi @The_Fossette , thank you for your reply. I had already tried to uninstall the microsoft ACPI driver and restart the system. But this thing didnot work. Initially I had an issue of rapid discharge of battery then I went to the HP service centre, the guys in the service centre recomended me to update the BIOS version though I was having an outdated one. I has been already 7 to 8 days since I had gone to them. Before I updated the BIOS, the laptop was charging fast. Yes I am using the original charger provided with this HP 15au626tx laptop. I havent tried charging the laptop with high capacity charger but tried charging with a different charger and the results are the same. I didnt make any Hardware change, I indeed made a software change, i.e. I update the BIOS from f.25 to f.48. I hope you could come up with a perfect solution for this problem @The_Fossette . 

Thanks,

i hope to get a reply soon.

[The_Fossette]

@Hansraj-Das,

It is great to have you back and your patience is greatly appreciated.

Did you try the steps suggested in the below artilce?

https://support.hp.com/in-en/document/c04700771

If you have followed the steps suggested in the above article and the issue persists, I recommend you download and install HP support assistant from the below link and install all the updates.

https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

Here is how it is done.

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

6. Perform any other update management actions as needed.

   • Postpone an update: Click Remind me, and then select a time preference.

   • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

   • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Hansraj-Das]

Hey @The_Fossette

I downloaded the HP support and updated the drivers but it dosent seems to be the fix. And I even tried to caliberate the battery but I noticed that after 70% the battery is not charging anymore and moreover the battery is non-removable. 

Could you please help me out with some other fix. And I even noticed that my laptop is not charging after the lid is closed.

Please help we with a fix. I would be glad enough. 

regards,

Hansraj

[Hansraj-Das]

please see this, here it is showing 71% plugged in, discharging.

i hope i could get a solution for this.

[A4Apollo]

Hi @Hansraj-Das, I am the Mr.Robot. It looks like you were interacting with @The_Fossette, but he is out of the office today, so I'll take over from here.

I appreciate your efforts for writing back to us.

Are you using an HP genuine adapter to charge your PC?

As you mentioned the issue still persists after trying out the steps.

When your PC is plugged in, you might see a status message that says your PC is charging slowly or discharging when you hover over or select the Battery icon on the taskbar. This might happen if you’re using a charger that didn’t come with your device. To speed up charging, use the charger and cable that came with your device.

Please find the possible causes for charging issues.

• The charger isn’t compatible with your PC.

  Note

  Some USB chargers, such as micro USB and USB-C chargers, use a proprietary charger. Therefore, your PC might only be able to use a charger from your PC manufacturer.

• The charger isn’t powerful enough to charge your PC.
• The charger isn’t connected to the charging port on your PC.
• The charging cable doesn’t meet the power requirements for the charger or PC.

Solutions to try:

• Use the charger and cable that came with your PC.
• Make sure you're connecting your charger to the charging port on your PC.
• To speed up charging, charge your PC while it’s asleep or turned off.

Lastly, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Hope this answers your query!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Hansraj-Das]

Hello @MrRobot, thanks for replying. I am using the genuine charging provided with my laptop. I am still facing this issue. My laptop's charging is freezing after 69 or 70% and as I uploaded a screenshot earlier, after 71% my laptop is showing that plugged in and discharging. And i noticed that after the ;laptops lid is closed it is not charging. i really hope that ypu can give a solution for these problem..

[A4Apollo]

@Hansraj-Das, Thanks for your prompt response and time.

I appreciate your efforts for writing back to us.

Did you try running a battery test on your PC? Do you get any errors after running a battery test?

As you mentioned the issue still persists after trying out the steps.

Try performing a system reset on your PC and check if it helps.

Refer this article to know more information about performing a system reset. Click Here

Hope this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Hansraj-Das]

hello @A4Apollo, my problem with charging still persists. Now it has got worse. After a certain limit my battery isint charging anymore. I have tried all the methods that you  have asked me to follow. I am attaching a screenshot. Please do check it and provide me a solution.

My laptop is in this 68% since last 3 hours.  I hope to get a solution asap.