• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-02-2019 10:18 PM

HP Recommended
Product: 31213
Operating System: Microsoft Windows 10 (64-bit)

HP 17-bs0xxx laptop bought from QVC.  I want to know if laptop can add a second hard drive and can a SSD be installed.

Not much info on the internet on this laptop model.  I'm helping out a friend who had this laptop sitting in the box for a year.  Crucial Tech website couldn't even identify this model for any ram and ssd upgrades.  Anyone know where I could get a manual for this laptop.  Thanks in advance.

2 REPLIES 2

‎12-03-2019 01:58 AM

HP Recommended

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Results for "HP 17-BS0XXX" (123)


Please do not post Serial Numbers.

 

https://support.hp.com/gb-en/products/identify?q=HP%2017-BS0XXX&filter=-1&origin=pdp

 

Was this reply helpful? Yes No

‎12-05-2019 04:34 PM

HP Recommended

Thanks for the reply and link.

It's a windows 10 operating system.

I gave back the laptop to my friend.  I reformatted and did a clean install of windows 10.

I appreciate you posting a link.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.