HP 830 G6 - Deployment fails during task sequence

[Lager]

Hi, we just got the new HP 830 G6 model to our enterprise environment.

When we try to update the BIOS during task sequence it failes with this error:

Controller 15e8 is not functional, producer 65535 out of range.

This was at the step "Camera controller firmware".

If you hit the power button for 10 sec the computer restarts and continues to update the BIOS, makes it hard to reproduce the issue.

This is the bios version 01.03.00 Rev.A

Command line: HpFirmwareUpdRec64.exe -s -r -pPASSWORD.bin

This steps works on our older 830 G5.

Any one else got this issue?

[yourpcmagician]

Yes, same issue on an HP Zbook 15U G6. I was successful on 2/3 Zbooks that I am getting ready to deploy but failed on the third one.

[Lormil]

I'm getting the same error on a just delivered 840 G6 product# 8MN25UT.  At the firmware update stage "Updating Camera Controller Firmware from version 08 to version 011.

[Larsonski]

Same issue here with a brand new HP EliteBook 850 G6.

After hitting the power button for 10 sec the computer restarts and continues to update the BIOS.

[pesken · Accepted solution]

Hi,

HP released a new BIOS 15/10 (version 01.03.03) with notes:

- Fixes an intermittent issue where the system does not autorestart during the firmware update process.

Managed two successful updates with this version.

[Lager]

Yes, we just tried the new BIOS version with success!