HP Development Company, L.P. - System - 5/26/2017 12:00:00 AM - 6.0.21.1 - Error 0x800f0247

[lppedd]

Well, if you're using a 64bit OS and you haven't got an amd64 folder with the required .sys and .dll files, we have found the problem.

Post the link you used to download the update.

The directory layout should be as follow:

amd64/
  accelerometer.sys
  hpdskflt.sys
  HPMDPCoInst.dll
x86/
  accelerometer.sys
  hpdskflt.sys
  HPMDPCoInst.dll
139420.cab
accelerometer.inf
HP3DDG-Win10-6.0.21.1.cab
hpqaccamd64.cat
hpqaccx86.cat

[cgruchy11]

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@lppedd wrote:

Well, if you're using a 64bit OS and you haven't got an amd64 folder with the required .sys and .dll files, we have found the problem.

Post the link you used to download the update.

The directory layout should be as follow:

amd64/
  accelerometer.sys
  hpdskflt.sys
  HPMDPCoInst.dll
x86/
  accelerometer.sys
  hpdskflt.sys
  HPMDPCoInst.dll
139420.cab
accelerometer.inf
HP3DDG-Win10-6.0.21.1.cab
hpqaccamd64.cat
hpqaccx86.cat

---

https://www.catalog.update.microsoft.com/ScopedViewInline.aspx?updateid=667c6430-f2b8-4819-b1e2-83f3...

[Stenn]

Great! The problem is solved. Thanks!

[lppedd]

@cgruchy11 and you haven't got the amd64 folder. Seems impossible.

Glad it worked Stenn.

[cgruchy11]

where is the amd64 folder supposed to be?  c:\amd64 ?

[cgruchy11]

---

@lppedd wrote:

@cgruchy11 and you haven't got the amd64 folder. Seems impossible.

Glad it worked Stenn.

---

I manually created the amd64 and x86 folders in the Downloads folder and moved the extracted files into each as appropriate.  I disabled the signature thing and then updated the driver manually on device manager and voila!  It worked.  I confirmed the updated driver on device manager and Windows Update now shows the update installed successfully!  Finally!  Thanks for your instructions.  I will go to your original post and click thumbs up.

[DannyGE]

I've done it !!! Thanks a lot !!!

[quilava2191]

So no fix from HP or Microsoft. What happen here? I font want an issue driver.

[nrcross]

Ran the tool you listed, it hid the update that was causing the error message. Spoke to an HP tech yesterday, he said I had the proper updated version of this driver, which is 6.0.19.1

Used the windows update troubleshoot tool you listed, it allowed me to hide just the one particular update we are having 

trouble with. 

Microsoft  level 2 tech said she was aware of the tool and it was ok to use it. Hope the correct this problem. Strange how Microsoft lists this update but HP has not heard of it.

[quilava2191]

Why microsoft does not fix this issue? Hide is not the best option.