HP ENVY TouchSmart 15 Notebook PC - case is separating at hinge and rear corners

[YaStar2006]

I'm writing with regards to my HP Envy TouchSmart 15 Notebook PC, model: 15-j003cl. I love my laptop but recently, I've been experiencing problems with the bottom of the case at the rear separating at the hinges and rear corners. I can hear cracking every time I lift open the screen, and you can hear little pieces of plastic rattling all inside the laptop. The screen cannot be held up steadily anymore as the hinges are no longer supported by the breaking case. The hinges themselves don't seem broken, just the plastic that's around the hinge areas. The two corner screws at the rear-bottom of the case no longer hold the case together. There is no threading at the back end, so the screws have nothing to screw into when I use a screwdriver. I can't seal the case. The bottom of the case in the rear on both the left and right side corners no longer sit flush and you can see the separation. I'm afraid the entire rear corners of the case will continue to separate and the hardware within will not be attached/connected correctly. I'm unable to find a HP contact email to send this inquiry. Anybody know how to help get HP support? My laptop is not under warranty, but I can't find a place to submit my inquiry. I included pictures below. Thank you!

Left rear - screen open

Left rear - screen closed

Right rear - screen closed

Right rear - screen open

Bottom - left rear

Bottom - left rear

Bottom - right rear

[Dragon-Fur]

@YaStar2006 

Yes, it is likely the hinges.

Yes, it will be worse every time you open and close the computer. 

You know this: Best avoid causing more damage if possible - leave it open or leave it closed (and off).  The constant flexing is not helping. 

Yes, it is possible that at some point the damage will prevent the computer from working at all.

It is sad and I am sorry it happened to your computer.

Regardless of the exact underlying cause of the problem:

Do keep all your data (files and folders) backed up to other than on the computer itself.  Current backups are essential to protect your data.  If the computer suddenly becomes unusable, it will be too late to backtrack.

That said...

• I have submitted a request that someone take a look.
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[Riddle_Decipher]

@YaStar2006 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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