HP ENVY x360 ay0802 fingerprint scanner not recognized anymore after Win11 update

[LSaari]

Hi, my HP ENVY x360 Laptop (ay0802) stopped recognizing the fingerprint scanner after Windows 11 update, in preinstalled W10 it worked fine.

I have updated from HP support center all available W11 drivers, including Synaptics fingerprint scanner SP123522 but to no avail: Windows Hello Fingerprint Recognition just claims that We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint...

How to get it working again? 

Thanks in advance!

Lee

[ub6424]

Hello @LSaari 

Sorry to hear that you are having problems ... I would like to help you.

(1) Access BIOS Setup Utility using a series of key presses during the boot process.

• Turn off the computer and wait five seconds.
• Turn on the computer, and then immediately press the esc key repeatedly until the Startup Menu opens.
• Press F10 to open the BIOS Setup Utility.

BIOS > Security: Check option [x] Fingerprint Reset on Reboot

( Text may differ slightly with different bios versions )

BIOS - Security - Fingerprint

(2) Save BIOS settings and exit.

(3) Test if fingerprint <reset> was successful

(4) Please report your results

[LSaari]

Hi Ub6424, thank you for the suggestion!

I enabled the sensor reset but unfortunately there was no impact.  Hello still gives the same message. (I also shut down couple of times just to be sure..)

And yes I have installed from HP support center among others also the latest BIOS update. 

So good ideas are further on very welcome.

Lee

[ub6424]

Hello @LSaari 

1) Power off computer

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Enter BIOS and set fingerprint to reset again

(6) Test again

(7) Please report your results

[LSaari]

Hello Ub6424, thank you for your persistence.

I followed the instructions and system asked to re-setup Hello after login, but unfortunately Hello's message remains unchanged, no compatible fingerprint scanner recognized. 

Lee

[ub6424]

Hello @LSaari 

(1) Download and install / update

HP PC Hardware Diagnostics UEFI

8.2.0.0 Rev.A

56.1 MB

Jun 30, 2021

Download

HP PC Hardware Diagnostics Windows

1.8.1.0 Rev.A

339.2 MB

Mar 10, 2022

Download

(2) Test <fingerprint reader>

See documentation:

HP PCs - Testing for hardware failures in Windows

Component test	What the test does	Test duration	What the test does not check	Interactive/Noninteractive
Fingerprint Reader	Test to check the fingerprint reader.	1 minute	Security verification	Interactive

(3) Please report your results