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‎11-25-2018 01:08 PM

HP Recommended
Product: HP ENVY x360 m6 Convertible
Operating System: Microsoft Windows 10 (32-bit)

I tried to move my laptop (HP ENVY x360 m6 Convertible) a few minutes ago and I noticed the left hinge appears to have given way. My laptop still function but I can't close it as the screen from the hinged part will gap open. I bought the laptop May 2017 and I am out of warranty (since May 2018) for about 6 months. 

I noticed many people also have this "hinge issue". I am wondering why HP hasn't tried to fix this recurring problem. The essence of customers voicing out their concerns is for the companies to look into the problem and resolve the same. However, it appears, HP isn't interested. 

Meanwhile, how do I go about repairing this? I am preparing for my semester exam and may not be able to part with it until the first week in December 2018.  

 

2 people had the same question
4 REPLIES 4

‎11-28-2018 03:23 AM

HP Recommended

@phorlabee

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the hinges.

 

Don't worry, I'm here to help! I have sent you a Private Message with the next course of action.
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

Have a great day!

Asmita
I am an HP Employee

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‎11-28-2018 08:47 AM

HP Recommended

Thank you @Asmita6658. I'd be waiting patiently for the email. 

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‎10-14-2019 11:59 PM

HP Recommended

I have the same issue, I am in Melbourne Australia.. please guide...

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‎10-15-2019 08:28 AM

HP Recommended

@SubodhSharma

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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