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‎10-08-2022 05:07 AM

HP Recommended

No USB in any section.

 

schmalgausen_0-1665227232708.png

 

 

schmalgausen_1-1665227246581.png

 

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‎10-08-2022 05:22 AM

HP Recommended

Hello @schmalgausen 

 

Well, we have to switch to the HP Diagnostics UEFI variant, which is independent of the Windows operating system:

 

(1) Download and install

HP PC Hardware Diagnostics UEFI

8.7.2.0 Rev.A62.4 MBAug 21, 2022Download

 

(2) Run HP PC Hardware Diagnostics UEFI

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(3) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎10-20-2022 05:26 AM

HP Recommended

IMG_20221020_142145.jpg

 

IMG_20221020_142025.jpg

 

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‎10-20-2022 08:56 AM

HP Recommended

Hello @schmalgausen 

 

HP Diagnostic report analysis

This is very bad news

 

Failure ID

Tag

Test Date

Failure Code

Device

Includes

Error Message

0K039F-B5SB95-MFGH4J-8D6X03

10/20/22

434

Communications

GPS, HUB, Modem, Network Card, Network Drive, PCI Card, PCMCIA, Switch, USB

USB Failure (unspecified)

 

Kind regards

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‎10-20-2022 09:16 AM

HP Recommended

And this USB device works fine in other PCs.

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‎10-20-2022 11:53 AM

HP Recommended

Hello @schmalgausen 

Please test all USB ports and tell me the results.

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‎10-21-2022 12:18 AM

HP Recommended

The same result on the second USB. There are only 2 Type A ports and I checked both.

 

IMG_20221021_091535.jpg

 

IMG_20221021_091524.jpg

 

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‎10-21-2022 04:32 AM

HP Recommended

Hello @schmalgausen 

Do you have valid HP warranty ?

1 person found this reply helpful
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‎10-21-2022 04:40 AM

HP Recommended

It is a corporate laptop. I can check the issue on the others G8 in IT department.  

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‎10-21-2022 05:00 AM

HP Recommended

@schmalgausen Keep me updated

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