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‎02-29-2024 08:10 PM - last edited on ‎03-01-2024 10:41 AM by Moderator

HP Recommended
Product: HP Elitebook 1030 G2

Hi, 

The top rows keypad isn't working on my Hp laptop. (ESC, Sure View Integrated Privacy Screen button, f1 to f12, backlight key, and all other first row keypads)

we already:

- downloaded all updates

- downloaded all driver

I've tested the keypads online using [edit] but it works fine there when i press the keys.

Also the keypad works in BIOS because when i continuously press ESC, the startup menu appears. 

But it does not work in home screen while working, what can i do please?

Category:
1 REPLY 1

‎03-04-2024 10:18 AM

HP Recommended

Here's a video from HP Support about troubleshooting laptop keyboards:


https://www.youtube.com/watch?v=t3LmcBQRoh0



I am a volunteer and I do not work for, nor represent, HP
How to Troubleshoot a Keyboard in Windows 11 for HP Notebooks | HP Support
How to Troubleshoot a Keyboard in Windows 11 for HP Notebooks | HP Support
youtube.com/watch?v=t3LmcBQRoh0
Learn how to troubleshoot a Keyboard in Windows 11 for HP Notebooks. If the keyboard on your HP Notebook is experiencing an error or is not working like it usually does, follow the steps in this video to troubleshoot some common keyboard issues. This includes running keyboard hardware tests and ...
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