HP Envy Hinge Broke

[xriver]

Hello! I purchased my laptop in late 2020, and essentially never really used the laptop. I have a much more powerful desktop that I used everyday, and the laptop just sat on my desk. I would use it occasionally for taking notes during lectures, but no misuse at all. Today, I picked up my laptop to transfer something over onto an SD card, and I noticed that the hinge on the left side had broken. I literally have barely used this laptop over the year and half that I've had it, so I was shocked to see this. After some searching on the internet, I found that this was a common problem with this specific model. I looked around a bit, and couldn't find any official replacements, but regardless I feel it's a bit strange that I would have to pay to replace something that was clearly a engineering error. Was wondering if I could get any help on this. Don't really want to pay but if it comes down to it, and it isn't super expensive, as I barely even use the laptop, would be down.

[Echo_Lake]

@xriver

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
I understand your HP notebook hinge is separating from the unit, to fix this issue your computer needs to be repaired.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
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