HP Envy Hinge Broken

[Maureen113]

I purchased my HP Envy 360 13 months and 10 days ago. I have been very happy with it until this morning when unexpectedly, the hinge began to break. I use this laptop for work, but only on a desk and have never mistreated it. I see no reason this should be happening with the normal use of just one year. I purchased an HP based on my positive experience with our HP Printer and am very disappointing to find that this is a regular problem that has been posted about numerous times within this forum as well as other places on the internet. Of course, this happened 40 days after my 1-year warranty expired. Being that this is a regularly reported and known issue I would greatly appreciate it if HP could repair my computer and address this issue via a recall or redesign. I thought I purchased one of the best products available and was happy to pay a higher price for an HP, so to see this known issue is very shocking. Any help would be greatly appreciated.

[Maureen113]

Update: After posting this I went to close my laptop and heard the screen pop - and now there's a crack in the bottom right of the screen 😞  I am so upset.  Any advice on what to do now? The screen appears to be splitting right where the screw fell out. I don't want my computer to be damaged anymore. The computer itself is working but I don't want the hinge to ruin the screen. My computer is only a year old. This is so frustrating.  HELP!!!

[kevin-t · Accepted solution]

@Maureen113

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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