HP Envy Hinge Problem

[Y2Quake]

Hi, I have a problem with my display. Every time I open it the right hinge sticks out, the same as in the article below and every time I close the device I need to manually adjust the hinge so the device is properly closed.

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Hp-Envy-13-2020-hinge-problem/...

[dvbui]

My model is HP ENVY x360 Laptop - 13z-ay000 CTO.  Warranty expired in December 2021 and my hinge just broke from normal use.

[Echo_Lake]

@Y2Quake @dvbui

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
I understand your HP notebook hinge is separating from the unit, in order to fix this issue your computer needs to be repaired. 

As we have limited support boundaries in the support community as of now.  I would request you to reach out to our Support and our Support Engineers should be able to check the out warranty service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[huffpuff1]

Yes I have a 17" Envy and love it, but the left-side hinge near the power button broke a while ago.  This has been a problem with HP computers for a good while now, and HP has done nothing to fix it.  There is now a class-action lawsuit filed about their laptop hinges.

Over time the hinge-crunching completely gave way, and now a gap has opened that cannot be closed without pressing on components.  I took it to a repair shop and they knew right away that this is a very common problem with HPs, but the hinge cannot be fixed, because there is no firm surface to put screws into, just cheap brittle plastic in the hinge area. So you are stuck.

 It is too bad, because the computer is great otherwise, and their support is much better than Dells.  Because of this single issue, which has never been fixed or taken seriously by HP it seems, I will not buy anything from HP again until it is remedied.  It speaks to a bad attitude toward their consumers. Nor will I buy from Dell, as problems that require tech support seem built in, and their support it is nasty and rapacious. There are other fish in the sea, as people are finding out by necessity.  Good luck!

[Dilip_18]

@Y2Quake

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Hinge issues with the HP Envy Notebook. It could be a hardware issue on the PC. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty products as well. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Mike013]

I have the same problem for ther second time. The first hinge just let go and the display detached. I am attaching photos of my current hinge problem. When is HP going to step up and fix this. It has obviously been going on for some time.

[Mike013]

With the high number of people complaining about breaking hinges.....this is my second HP laptop that this has happened on.....why isn't HP stepping up to fix this issue? **bleep**

Mike Morin

[dphilli58]

I had my hinge replaced twice and its still breaking and pulling the screen cover off and breaking

[Dilip_18]

@huffpuff1, @Mike013, @dphilli58

Thank you for responding, I appreciate your time and effort.

I sincerely apologize for the experience that you had with our customer service team. Going forward, we are going to take steps to ensure that this situation does not happen again. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

HP provides repair or service options for out of warranty products as well. Hence I encourage you to contact HP support for all warranty service options.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

[Jimmy4591]

I have a problem opening and closing my laptop . The hinge on the right hand side has broken and needs to be repaired. Please let me know how I can get it sent in for repair. I understand that the warranty has expired.