HP Envy Touchsmart 15 Broken Hinge

[Mariahm]

HP contacted me.  The solution was absolutely unacceptable, a slap in the face.  

You want to charge me an outrageous amount of money and were rude about it.  You denied knowledge of any hinge issues even though they are in your own forums and throughout the internet.   

You didn't even know about your forced hinge recall of 2009 and failure to correct the issue.

I am beyond upset at your unacceptable attempt to take advantage of me to make more money because I bought your faulty computer.

I am looking into resolving my issue through other channels since HP refuses to help me.  

Bottom line:

I was an idiot and thought HP was a reputable brand.  I will NEVER buy ANYTHING HP again. There is an entire community of people like me and it's growing fast with every faulty computer you sell.  

[Mariahm]

I used my money and got a much better computer for a lower price.  I was an idiot and thought HP was a reputable brand.  I will NEVER buy ANYTHING HP again. 

[Mariahm]

You are beyond lucky.

I've had several people "working on my case" to no avail.

[ShutterJunky]

I just got a call from HP. The gentleman on the phone tried to act as if he was doing me a courtesy by calling me to tell me that they no longer make laptops with faulty hinges and that my laptop purchased in October of 2014 was not made with fulty hinges. He therefore said he can not help me and that they can not do anything about it. He was partonizing and rude. I was also rude back as I mirror the actions of the people I am dealing with. I will not stand for someone patronizing me. I did not build this laptop so therefore HP is the ony one to blame. Whe I explained what was wrong with my laptop, he asked me to post pictures. I said I alrady did. He said I am a grown man and I don't do what people tell me to do. I said you owe me $1600 worth of respect and listening to me be unhapy with my situation due to HP's lack of quality control.  He then proceeded to ask me what "I " did to the computer to make this happen to it. That is when I got irritated. To blame a customer for their lack of being able to build a quality computer and stand behind it. This is pitiful.  There was a recall in 2008/2009 and he pretended not to know about but by te end of th econversation he said the recall was a long time ago and has nothing to do with this computer. So why are my hinges broken?  I can assure you that HP could care less if any of us do business with them again. It doesn't matter to them. They can just laugh at us and move on. We do not matter and the wil not do anything for us. I asked him why he even called me to insult me like this. He was patronizing and insulting. and implied my broken hinges were my fault. This is the menatlity of HP.  [content removed] Good luck. Don't sit around and let the big rich comglomerants push you around. fight for yoru rights and do something about it and stop being a victim. I may not get a new laptop of get this one fixed, but I can assure you I will do my darndest to see that they stop making faulty computers. It was so insulting how he acted like he didn't know what was going on. I could not believe it.  I had to laugh at how stupid he thought I was.  He acted like he knew nothing about this forum and our complaints. He played dumb and that is just what he was.

[danny-r]

@ShutterJunky

Hello, 

Thank you for visiting the HP Support Forums. While we don't take the removal of information lightly, I'm sorry to inform you that your recent post has been edited / removed per our Rules of Participation (referenced below):

Think before you post: You may not use, or allow others to use, your registration membership to post or transmit: "Rants", "slams", or legal threats against HP, another company or any person.

This forum is not a venue for legal discussion. All users are expected to maintain a courteous tone when posting on the community. As this is a peer to peer community, if you wish to reach HP, you may use the contact information found here. Finally, your post has been forwarded to the appropriate team and expect a private message as a reply.

Thank you.

[ShutterJunky]

so sorry. They are doing nothing for me either. I guess with all the money they make off their unfortunate customers they can pay legal counsel to get away with this.

[Mariahm]

And the HP Envy Broken Hinge reports and posts keep coming in.....   I can't even use my HP anymore.  IT OFFICIALLY DIED.  

I guess now, instead of a repair you owe me a computer.

[tford9302]

I took my computer to repair shop and they noticed on right hinge, plastic mounting for hinge that is welded to motherboard has 2 screw posts that are broken.  I discovered by researching online that this is a known HP issue - during manufacturing of this laptop, the hinge mounts are glued on and are plastic and therefore known to crack/break.  I feel that HP should take care of this issue even though my laptop is no longer under warranty.

[kevin-t]

@tford9302

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

[ShutterJunky]

I feel I need to update my post. Everything started out rough but after a bit of effort HP agreed to fix my laptop hinges at no cost. It is with HP right now being looked at. They sent a shipping box and I backed up my files and sent it off. They have been keeping me updated on its arrival and process. I am hopeful it will be fixed. I will update again when I know more.