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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- HP Envy Touchsmart 17 Broken Hinge
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11-30-2016 02:52 PM
I am a college student using an HP Envy TouchSmart 17 Notebook. I have had the laptop for almost 2 and a half years. It is no longer under warrenty. The left hinge is broken and causing the platic to split when I open my computer. This is frustrating because I take good care of my computer. I have read about several people who have had the same problem. I am not sure how to go about getting it fixed so that I can continue to use my laptop. I have always enjoyed the quality of HP products but am a bit frustrated with the hinge breaking so easily.
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Accepted Solutions
11-30-2016 02:59 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
11-30-2016 02:59 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
12-21-2016 09:06 AM
HP has amazed me with their customer service. I was contacted by their customer service about my problem. Within days, I had a box delivered to me so that I could ship my computer to be repaired. I am extremely pleased wih the repair and how I was treated throughout the experience.
05-10-2017 03:16 PM
I am running into a similar problem with my HP Envy TouchSmart 17. I usually leave it with the top open, but recently noticed that whenever I open or close the laptop the left side of the bottom pops open. When I press it back together it will not stay together.
I seem to notice similar threads, but I am wondering what HP is doing about this popping/hinge broken issue as I want to keep using this laptop as it does what I need it to do and I don't have the budget to replace it. 😞
Thanks appreciate any advice on how to fix this issue cheaply and quickly.
05-10-2017 03:19 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
05-12-2017 03:30 PM
I have also had my left hinge break on my HP Envy Touchsmart 17" and happy that you had it taken care of. I am in the same situtaion you are in because my warrenty doesn't work anymore. I have had mine for nearly 3 years and it snapped just last summer, which I thought was my fault, however after doing a lot of research it looks like it's a common problem
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