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T_John
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Message 1 of 3
203
Flag Post

HP Envy x360 Hinge Failure

HP Recommended
Microsoft Windows 11

The hinge on my 12 month old $1000 laptop just failed and popped out the bottom of my screen. It looks like the plastic around the hinge just disintegrated from the metal screws/hinge in hinge assembly. 

 

Looks like this is a known failure of design (see the many links below full of pages and pages of people reporting the exact same issue) - and HP is trying to charge 1/3rd of the price of the laptop to fix it. I need this laptop for work and it is unusable in this state. Quite frankly - this is unacceptable, and I would like to know what HP is going to do to make it right. 

 

Links of people having the exact same issue:

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-laptop-hinge-repair/td...

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Broken-Hinge-on-HP-Envy-15t-x3...

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-x360-Broken-Hinge/td-p...

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Broken-hinge-on-HP-Envy-x360/t...

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-x360-Right-Hinge-Broke...

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-X360-Hinge-broken/td-p...

 

2 REPLIES 2
TomDz99
New member
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Message 2 of 3
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HP Recommended

This is simply BS.  I have the same issue as well, only 1 month out of warranty too.

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Nirvana_95
HP Support Agent
HP Support Agent
3,699 3,699 139 148
Message 3 of 3
Flag Post
HP Recommended

Hi @T_John

 

Welcome to the HP Support Community. I see that you are facing hinge-related issues with your HP system. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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