HP Hotkey Support warning

[Ayesha201]

Thanks 

Problem Solved!

[ochkawa]

thank you soo much bruh

[giouk1]

Literally every time HP launches an update, same issue happens again.
Each single time I come back to this thread and your solution works every time. 
Ever so grateful for your help.

[thankmelater]

had same problem. I downloaded HP support assistant from HP.com and it worked after I restarted my laptop

[luc-z]

Thank you for your help.

[A3_16]

THEY ARE NOT HELPING US IN ANY WAY NKT

[jmachie]

Wow, this worked for my HP Elitebook X360 1030 G3. Thank you so much!

[Pierre2Grenoble]

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@mazyarx wrote:

Hey, I've recently noticed that Win update "updates" the same version(HP Development Company L.P. - Keyboard - 11.1.9.1) over and over again with a interval of 2-3 months that makes the issue reaper.

All you have to do is go to "services" find "HP Hotkey UWP Service" and stopp and disable it in properties, then restart and you're all set once again.

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Your input is interesting: I also had noticed that the former "HP Hotkey UWP Service" service had been automatically enabled to manual again. I did not check if this behavior was related to a new update of the keyboard driver with certainty but I can confirm that the same HP keyboard drivers and/or firmware are reinstalled  by Windows Update form time to time among other similar from other  OEM like Intel  I will check if this keyboard update is actually the  root cause in my case the the new time I face the "HP Hotkey UWP Service" error popup.

[Pierre2Grenoble]

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@Florisz1 wrote:

You don't need to download/install anything!

- Disable the HP Hotkey UWP service.

- Go to device manager > Software Components > HP LAN/WLAN/WWAN/ Switching and Hotkey Service.

Click on 'Update Driver' and click on 'Browse my computer for drivers' > 'Let me pick from a list of available drivers on my computer'...

The latest one that worked for me is: 25-4-2023. (als the one from 2020 works fine).

Directly after selecting this driver the FN+F5/F6 buttons start working again,

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According to @Maryarx post on 03-14-2025, installing a new HP driver could install a hotkey service. Have  you check in the Windows service that no "HP hotkey service" is nor present neither  enabled?