HP Notebook - 17-x116dx RAM

[SCheeks]

I am trying to upgrade the RAM in my laptop.

Everything I have found says that it comes with 8 gig but can have up to 16, there are two ram slots (one with the installed ram and one open) I purchased ram to install, however, it doesn't show up once I install it.

I used the same exact RAM as was originally installed, however it still only says there are 8 gigs available.

Is there something else that I am missing? I switched the old ram for the new ram (so only 1 stick was in) and it worked fine but when there are 2 sticks in it only reads 1.

[banhien · Accepted solution]

@SCheeks 

Its specs

    https://support.hp.com/au-en/document/c05392764

Yes, it supports 16GB max, you can add 8GB to slot 2

>>>> I purchased ram to install, however, it doesn't show up once I install it.

Please re-seat it properly then try

• Hold down Win key then press letter R
• In the search bar type : MSCONFIG.
• Press enter.
• A new window will open.
• Click on the boot tab at the top of the new window.
• Then click on the Advanced option tab.
• A new window will open.
• To the top left you will see a tick box for maximum memory.
• If there is a value typed into the box bellow it remove all of the numbers.
• Then untick the maximum memory box if it is ticked.
• Click OK
• Then click apply.

Hope this helps

Regards.

[SCheeks]

Thank you, I tried to do that and it is still only showing the 8gig of ram instead of 16.

Would I have needed to buy a pair of ram sticks (2 8 gig ones in the same package) for them to be compatible?

[banhien]

@SCheeks 

You already said "I used the same exact RAM as was originally installed, however it still only says there are 8 gigs available."

Now please check to see the second slot is ok or not.

(a) Remove RAM from both slots

(b) Install old RAM to slot 2

If machine won't boot, must be something wrong on slot 2. If OK, please put new RAM to slot 1 .

Regards.

[SCheeks]

I installed the old ram in slot 2 with nothing in slot 1 and it turned on fine.

I put the new ram in slot 1 and it is only showing 8gig of ram.

[SCheeks]

With the new ram in slot 1 and the old ram in slot 2, I did the MSCONFIG again and restarted it and it is there!

Thank you so much!!!!

[banhien]

@SCheeks 

You are welcome

Regards.