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‎03-25-2020 03:37 PM

HP Recommended
Product: 17-X116dx

I am trying to upgrade the RAM in my laptop.

 

Everything I have found says that it comes with 8 gig but can have up to 16, there are two ram slots (one with the installed ram and one open) I purchased ram to install, however, it doesn't show up once I install it.

 

I used the same exact RAM as was originally installed, however it still only says there are 8 gigs available.

 

Is there something else that I am missing? I switched the old ram for the new ram (so only 1 stick was in) and it worked fine but when there are 2 sticks in it only reads 1.

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-25-2020 04:09 PM

HP Recommended

@SCheeks 

 

Its specs

 

    https://support.hp.com/au-en/document/c05392764

 

Yes, it supports 16GB max, you can add 8GB to slot 2

 

>>>> I purchased ram to install, however, it doesn't show up once I install it.

 

Please re-seat it properly then try

 

  • Hold down Win key then press letter R
  • In the search bar type : MSCONFIG.
  • Press enter.
  • A new window will open.
  • Click on the boot tab at the top of the new window.
  • Then click on the Advanced option tab.
  • A new window will open.
  • To the top left you will see a tick box for maximum memory.
  • If there is a value typed into the box bellow it remove all of the numbers.
  • Then untick the maximum memory box if it is ticked.
  • Click OK
  • Then click apply.

Hope this helps

 

Regards.

 

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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6 REPLIES 6

‎03-25-2020 04:09 PM

HP Recommended

@SCheeks 

 

Its specs

 

    https://support.hp.com/au-en/document/c05392764

 

Yes, it supports 16GB max, you can add 8GB to slot 2

 

>>>> I purchased ram to install, however, it doesn't show up once I install it.

 

Please re-seat it properly then try

 

  • Hold down Win key then press letter R
  • In the search bar type : MSCONFIG.
  • Press enter.
  • A new window will open.
  • Click on the boot tab at the top of the new window.
  • Then click on the Advanced option tab.
  • A new window will open.
  • To the top left you will see a tick box for maximum memory.
  • If there is a value typed into the box bellow it remove all of the numbers.
  • Then untick the maximum memory box if it is ticked.
  • Click OK
  • Then click apply.

Hope this helps

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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Was this reply helpful? Yes No

‎03-25-2020 04:43 PM

HP Recommended

Thank you, I tried to do that and it is still only showing the 8gig of ram instead of 16.

 

Would I have needed to buy a pair of ram sticks (2 8 gig ones in the same package) for them to be compatible?

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‎03-25-2020 05:24 PM

HP Recommended

@SCheeks 

 

You already said "I used the same exact RAM as was originally installed, however it still only says there are 8 gigs available."

 

Now please check to see the second slot is ok or not.

 

(a) Remove RAM from both slots

(b) Install old RAM to slot 2

 

If machine won't boot, must be something wrong on slot 2. If OK, please put new RAM to slot 1 .

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎03-25-2020 05:38 PM

HP Recommended

I installed the old ram in slot 2 with nothing in slot 1 and it turned on fine.

 

I put the new ram in slot 1 and it is only showing 8gig of ram.

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‎03-25-2020 05:45 PM

HP Recommended

With the new ram in slot 1 and the old ram in slot 2, I did the MSCONFIG again and restarted it and it is there!

 

Thank you so much!!!!

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‎03-25-2020 05:48 PM

HP Recommended

@SCheeks 

 

You are welcome

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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