HP Notebook Left Hinge Problem

[RobP93]

I bought my daughter an HP-15-bs131nr laptop for use at college in Dec 2017.  In February 2019 the left hinge of her laptop broke (no damage had been done to the laptop previously -- no drops/rough usage, etc).  She worked around the problem by being very careful when opening the latop since she needed if for school.  In April 2019, she received the 90B error on bootup that indicated the CPU fan is not working and the laptop would shutdown.  I think this issue is related to the hinge problem -- it appears that some of the debris from the broken hinge may have gotten into the CPU fan and jammed it.  I know that the laptop is no longer under warranty, but I know that HP has suffered a large number of hinge failures on their laptops and I hope that HP will provide some answers or assistance with getting her laptop returned to an operating condition.  

I tried to contact customer support - but quite frankly the website is rather clunky and I have been unable to get a phone number to contact support.  I received an email from HP saying that I was assigned a case number when I put in my contact information, but I have never received any contact from HP.  Any assistance would be greatly appreciated.

Thanks

[Jacky-D]

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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