HP Pavilion 14-ce2xxx brand new make noise like jet engine

[Shayff]

Hi,

I have bought HP Pavilion 14 two weeks ago. The system fan noise is unbearable. Not at all expected from a new laptop!

I have an old Dell that make much less noise.

I tried these steps - HP Notebook PCs - Fan is Noisy and Spins Constantly (Windows) 

It didn't make any change. The store don't want to take it back because they say "This is how the computer work"

Which is really unreasonably to make so much noise. 

[KrazyToad]

@Shayff

I have gone through your Post and I understand your concerns

Have you tried updating the BIOS and Graphics Drivers as suggested in the HP Document?

If the issue persists please contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

[Shayff]

As I said, i tried the updates that mentioned in the document.

It didn't change anything.

The support say this is how the laptop work, this is just a ridiculous answer because laptop doesn't need to sound like jet engine.

[KrazyToad]

@Shayff

I will escalate your concerns to the appropriate team. We will need few information

I have sent you a private message. Please reply back with the requested information

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you

[KristofDB]

Hey,

I just bought (last week) the same laptop and I fully agree concerning the noise! This is not normal

[KristofDB]

Dear HP support team,

is there a solution for the noise? I' ve tried the BIOS update but nothing changes

Kind regards,

kristof

[KrazyToad]

@KristofDB

If you are experiencing the same issue after updating the BIOS, I suggest you contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

If it is a brand new Notebook you can also check with the Store you purchased it from

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[KristofDB]

I had the same problem. When you do the startup, hit F10 to go in the BIOS settings. With the arrows left and right go to "system configuration". Then with the arrows up and down, go to "FAN always on".  Disable this (it is enabled by default). Save and exit. Now the fan will only turn (and make some noise) when it needs to cool, not all the time.  Cheers!

[KrazyToad]

@Shayff

I'm glad you got this issue sorted out

Do visit our HP Support Community and drop us a message anytime you need help

Thank you

[Shayff]

I didn't say it's sorted out.

It's still make the noise.